MEET-ACT
Refund and Cancellation Policy
All cancellations and refund requests must be submitted in writing through an official Center channel. The date a complete written request is received is treated as the cancellation date. Verbal notice, non-attendance or leaving a messaging group is not a valid cancellation.
Non-Refundable Charges
Registration, application, administration, awarding-body, assessment, verification, accessed digital materials, payment processing, courier and other committed third-party charges are normally non-refundable.
Standard Requests
Publish the Center-approved cancellation windows and deduction formula here after legal review. Do not allow trainers, agents or admissions staff to promise refunds outside the written policy.
Exceptional Requests
Refund requests outside the published timelines are handled exclusively by the Finance Head. They may be approved, partly approved, credited, deferred or rejected. No specific decision or payment timeline applies.
Approved Refunds
Payment is normally returned to the original payer and method after identity, payment and bank details are verified. Bank, gateway and international-transfer delays remain outside the Center’s control.
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